Return Policy

180-Night Comfort Trial

At DogAlign, we design our orthopedic beds to give dogs the comfort, support, and rest they deserve. We understand that every dog is different, which is why eligible DogAlign orthopedic mattresses include a 180-Night Comfort Trial.

If your dog doesn’t settle into their new bed, you may be eligible for a refund after completing our approved donation process. Instead of sending a gently used bed to a landfill, we encourage customers to give it to a local animal shelter or rescue where another dog can enjoy it.

The 180-Night Comfort Trial is available only for qualifying orders shipped within the contiguous United States.

Give Your Dog Time to Adjust

Dogs often need time to become comfortable with a new sleeping surface, especially when transitioning from a softer or less supportive bed.

For this reason, we ask that you allow your dog at least 90 days from the date of delivery to adjust to their DogAlign bed before requesting a return under the 180-Night Comfort Trial.

Exceptions may be considered for situations such as an incorrect size or another order-related issue. Please contact us if you need assistance.

180-Night Trial Eligibility

To qualify for a refund through the DogAlign 180-Night Comfort Trial:

  • Your return request must be submitted between 90 and 180 days after delivery.
  • The trial applies only to eligible DogAlign orthopedic mattresses and beds specifically marked as covered by the 180-Night Comfort Trial.
  • Accessories, replacement covers, and other excluded items are not covered unless specifically stated on the product page.
  • The bed must remain in clean, usable, and donatable condition.
  • Beds with significant stains, strong odors, excessive pet hair, tears, chewing damage, or other substantial damage may not qualify.
  • The bed must be donated to an eligible nonprofit animal shelter, rescue organization, foster network, or similar animal-welfare organization approved by DogAlign.
  • Proof of donation will be required before a refund can be processed. This may include a donation receipt and photographs showing the donated DogAlign bed.
  • Donation documentation should include the organization’s name, donation date, and available nonprofit information.

Please Contact DogAlign Before Donating Your Bed

Do not donate your DogAlign bed before contacting our customer support team and receiving return authorization.

Once your request has been reviewed, we will provide instructions for completing the donation and submitting the required documentation.

Beds donated before DogAlign approves the return request may not qualify for reimbursement under the 180-Night Comfort Trial.

Refunds

Once we receive and approve your required donation documentation, your eligible refund will be issued to the original payment method.

Please allow several business days after the refund is processed for the funds to appear on your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges, expedited shipping fees, and other non-refundable charges are not refundable unless required by law or the refund is related to an error made by DogAlign.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact DogAlign as soon as possible after delivery.

Include your order number and clear photographs of the product and packaging so our team can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, exchange, store credit.

Size Exchanges

Choosing the right bed size is important for your dog’s comfort.

If you believe you ordered the wrong size, please contact us before beginning the donation or return process. Size exchanges are handled separately from the standard 180-Night Comfort Trial and are subject to availability and approval.

Items Not Covered by the 180-Night Trial

Unless otherwise stated on the applicable product page, the following items are not covered by the 180-Night Comfort Trial:

  • Replacement covers
  • Accessories
  • Clearance or final-sale merchandise
  • Gift cards
  • Products damaged through chewing, scratching, misuse, accidents, or improper care
  • Products purchased from unauthorized third-party sellers

How to Start a Return

To begin a return or request assistance with your order, contact DogAlign customer support with:

  • Your full name
  • Order number
  • Product you would like to return
  • Reason for the return
  • Photos of the product, when requested

Please wait for instructions from our team before returning, shipping, or donating any product.

We reserve the right to review return requests and supporting documentation before approving a refund under this policy.